Making CLAS Happen

June 20, 2012

Description: This training will introduce clinical providers, health care administrators and social service providers to the Culturally and Linguistically Appropriate Services (CLAS) standards, issued in 2001 by the U.S. Department of Health and Human Services’ Office of Minority Health. A specific focus will be on defining racially-based oppression and its impact within a clinical setting. It will also emphasize the importance of implementing CLAS standards from a service, legal and financial perspective. Faculty will present case studies outlining best-practices in applying the CLAS standards. Case studies will highlight Community Partnerships, Health Literacy and Client-Centered Care.


Chioma Nnaji, MPH, MEd
Program Director, Multicultural AIDS Coalition

Georgia Simpson May, MS
Director, Office of Health Equity, Massachusetts Department of Public Health

Eric Hardt, MD
Associate Professor of Medicine, Boston University School of Medicine

Mothusi Chilume, MD
Whittier Street Health Center

Sue Schlotterbeck
Director, Cultural and Language Services, Edward M. Kennedy Community Health Center

Director of Social Service & Multicultural Services, Heywood Hospital

Webinar Resources

  • Slides – PDF [1,850 KB]
  • Transcript – PDF [99 KB]
  • Audience Question & Answers – PDF [118 KB]

Additional Resources

Making CLAS Happen: Six Areas for Action, MDPH Office of Health Equity

Department Standards for Collection of Race, Ethnicity, and Language Data, MDPH Office of Health Equity

CLAS Executive Summary, U.S. DHHS Office of Minority Health

The Report of the Secretary’s Task Force on Black & Minority Health

Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care

Unnatural Causes documentary

Think Cultural Health, U.S. DHHS Office of Minority Health
How Effective Healthcare Communication Contributes to Health Equity video, U.S. DHHS Health Resources and Services Administration