March 28, 2012
Details: This webinar is co-sponsored with the National Council on Interpreting in Health Care (NCIHC). We will focus on the delivery issues that health care administrators face in providing language access for recently arrived refugees. We will first look at a description of the “perfect” language access program and then the “reality” of finding, screening, training, and qualifying interpreters in languages of lesser diffusion (LLDs). We will discuss other aspects of language access including the challenges of providing vital documents in LLDs, telephone access, and wayfinding. We will also explore the use of models other than interpreters to support linguistic access for recently arrived refugees.